>> Customer Service
Please do not hesitate to write our shipping/billing department if you have any questions about an order placed with us. Write us at: customerservice@olivefilms.com
>> Contact
Please feel free to contact and share your ideas and thoughts with us. We are a growing company working towards including more titles in order to better serve our growing clientele. We welcome directors inputs and interests in film production and distribution. Also, we are always interested in obtaining copyrights to films that match our criteria. Write us at: contact@olivefilms.com
>> Payment Methods
We accept Visa, Mastercard, Discover and American Express.
>> Shipping Information
Our Shipment Methods and pricing are as follows...
United States & Territories
- USPS Media Mail (8-15 working days)
- USPS Priority Mail (2-3 working days)
- $4.85*
- $6.85* (if order contains a box set)
- UPS Overnight (United Parcel Service) - USA Only
- $19.95*
- $24.95* (if order contains a box set)
International
- USPS Airmail (10-14 working days)
- UPS International Expedited (2-4 Working Days)
* USPS Media Mail: Add $1.00 for each additional item.
* USPS Priority Mail: Add $1.00 for each additional item.
* UPS Overnight - USA only Add $2.00 for each additional item. NOTE: UPS Overnight orders received before 11:00AM CST will ship the same day.
* USPS Airmail: Add $2.00 for each additional item.
* UPS International Expedited: Add $9.95 for each additional item.
INTERNATIONAL SHIPMENTS VIA USPS AIRMAIL: SINCE INTERNATIONAL SHIPMENTS CANNOT BE TRACKED, OLIVE FILMS HOLDS NO RESPONSIBILITY FOR THEIR DELIVERY. WE CAN ASSURE OUR CUSTOMERS THAT ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 2 BUSINESS DAYS OF BEING RECEIVED. SINCE WE HAVE NO CONTROL OVER THESE PACKAGES ONCE SHIPPED DUE TO SECURITY CHECKS AND CUSTOMS INSPECTIONS HANDLED BY THE POSTAL SYSTEM, WE CANNOT ACCEPT RESPONSIBILITY FOR LOST, STOLEN OR UNDELIVERED ITEMS.
>> Location
Please feel free to write us at our address below...
Olive Films
707 Colomba Court Suite 109
Saint Charles, IL 60174 USA
Questions?: (630) 444-1757 (Mon-Fri 8a.m. - 4p.m. CST)
Fax: (630) 444-1759
>> Return, Refund & Exchange Policy
If you receive an item different than what was described, or that is defective (e.g. DVD does not play), please contact us immediately. If our product is defective, you may return your item to us for a refund or exchange (if available).
What constitutes a defective product?
What constitutes a defective product is a DVD or a VHS tape that does not play on a machine designated to fit its specifications. For example, a Region1 DVD does not play on a Region2 DVD player. This does not constitute a defect in the product. However, if you have a Region1 DVD player that is functional and still does not play your purchase from us, we are more than happy to exchange the defective DVD or VHS for you. In such cases we may request of you to allow us to test the item (open a factory sealed DVD or VHS) before shipping you the replacement. We would like to give you our guarantee that we will not substitute your purchase with a used item.
NOTE: Since we sell internationally, it is the buyer’s responsibility to make sure that he/she has the necessary equipment that matches the specifications of a given DVD or VHS. Most, not all DVD’s that we carry are made for Region 1 and you need to have a machine that can accommodate such a specification. In regards to VHS tapes we carry, they are always in NTSC format. It is the buyer’s responsibility to make sure his/her machine can accommodate NTSC format. No refunds will be issued based on region/device incompatibility.
To be eligible for a refund, you must return your item to us in the same condition you received it, and the return must be postmarked within one week of receipt. Shipping and handling charges for returning the item are borne by the buyer. Find more information below on how your refund will be handled. In all cases we need to receive the item before we can send you a replacement or issue a refund.
Refunds: Refunds will be for the total dollar amount of the product, excluding shipping costs. Refunds are typically processed within one week of receipt of the return item. The funds will be deposited back in your credit card account, and Olive Films will send you confirmation of the refund via e-mail. |
